At Healer Foods, we value your trust and satisfaction with our products. If you’re not fully satisfied with your purchase, we offer a clear and straightforward refund process to ensure your peace of mind. 

Eligibility for Refunds

You have 7 days from the date your order is delivered to request a refund. Please notify us within this timeframe to initiate the process. Refund requests beyond this period will not be entertained.

Conditions for Returns

  • The product must be unused, unopened, and in its original packaging to qualify for a refund. 
  • If the product was damaged or defective upon arrival, please include photographic evidence when contacting us. 

Return Shipping

Customers are responsible for the shipping charges to return the product to us. To avoid mishaps during transit, we recommend using a reliable courier service with a tracking option.

Refund Process

  1. Once we receive the returned item, our quality assurance team will carefully inspect it to verify its condition. 
  2. We will initiate the refund if the product meets our return criteria. 
  3. Refunds are processed directly to your bank account within 24-48 hours after approval. We may request your banking details for this purpose. 

Non-Refundable Items

Certain products may not be eligible for refunds due to hygiene or safety concerns. These include: 

  • Opened or used items. 
  • Perishable goods beyond their expiry date.